Shipping & Returns
Finished and template pieces shipping takes 6-8 business days from the day your order is placed. FOR CUSTOM ORDERS shipping will take 7-10 business days from design approval. All shipping will be USPS standard shipping in a secure package that ensures your piece safety. Your tracking number will be available through the USPS website.
For those who live in the Kansas City/ Liberty metro area, there is a pick-up option at checkout that will allow you to meet me and skip the skipping fees to obtain your piece. Message me after checkout to arrange a good time to meet!
All our pieces are carefully hand-burned/ painted so we want to keep them as safe as possible in transit. We promise that we try our very best to give you the best experience from start to finish, and yes, that also means shipping!
Return & Exchange Policy
If you are in any way dissatisfied or concerned with your finished product, please email us at firstname.lastname@example.org and we will resolve the problem asap! There will be no exchanges because of the unique design each piece is made up of.
We are dedicated to giving you the best possible product, but in the rare case that we fall short, just let us know and we promise to make it right!